Privacy Notice

Lumia, domiciled in Mexico and responsible for the commercial operation of this website, is responsible for the processing of personal data collected through this website and its official contact channels.

This notice is issued under Mexico's Federal Law on Protection of Personal Data Held by Private Parties and other applicable provisions.

We collect only the data needed to handle Lumia requests, protect the site, and improve the browsing experience.

• Optional contact form: if you choose to use it, it requests first name, last name, WhatsApp number, email address, down payment range, purchase purpose—living or investing—and preferred view. Fields marked with * are required to submit it.
• Direct communications: data you share by email, phone, or WhatsApp.
• Technical and security data: IP address, user agent, request logs, traffic metadata, and signals needed to prevent abuse.
• Analytics and browsing: aggregate metrics about visits, routes, referrers, device, browser, approximate location, and performance through Cloudflare Web Analytics when enabled.

• Respond to inquiries about purchase, investment, or availability of apartments and Garden Houses.
• Follow up on models of interest and requests submitted through the form.
• Communicate with you by email, phone, or WhatsApp when you request it.
• Administer, protect, debug, and keep the website secure.
• Measure site performance and understand general usage patterns.
• Comply with legal or contractual obligations and competent authority requests.

We use technology providers that may process data on behalf of Lumia or under their own policies when you interact with their services.

• Cloudflare: website hosting, security, performance, content delivery, and image delivery services. See the Cloudflare Privacy Policy.
• Cloudflare Web Analytics: aggregate audience and performance measurement without cookies, individual profiles, or cross-site tracking. See the Cloudflare Web Analytics documentation and the Cloudflare terms.
• LeadConnector: hosting and submission of the optional contact form. If you choose to submit it, the information you provide is transmitted to LeadConnector to manage your request. See the LeadConnector Privacy Policy.
• WhatsApp: request handling when you choose to contact us or send information through WhatsApp. See the WhatsApp Privacy Policy.

Cloudflare Web Analytics does not use cookies or local storage for its metrics. Lumia stores only your choice to enable or disable analytics in this browser's storage.

You can change that choice through “Analytics preferences” in the footer. If your browser sends a Do Not Track or Global Privacy Control signal, analytics is disabled automatically, and that signal overrides any stored preference.

We do not sell or rent personal data. We may share data with providers required to operate the site, handle messages, provide real estate services, comply with legal obligations, or protect the rights of Lumia, users, and third parties.

Some providers may process data outside Mexico. In those cases, we use providers with contractual, technical, and organizational measures designed to protect the information.

• Contact messages are retained for as long as needed to handle the request and follow up on the relationship you initiated.
• Technical logs are retained for the periods needed for security, operation, diagnostics, and legal compliance.
• Analytics data is retained in aggregated form or according to the settings of the providers used.
• When data is no longer needed, it will be deleted, blocked, or anonymized as applicable.

• Secure connections through HTTPS/TLS.
• Technical controls to protect the site against abuse, spam, and unauthorized access.
• Restricted access to administrative systems and personal data.
• Use of technology providers with security measures designed to protect information.
• Contact form validations to reduce spam and automated submissions.

You may exercise your rights of access, rectification, cancellation, or opposition, and revoke consent or limit the use of your data by sending a request through our contact section.

Your request should include your name, a response channel, documents to verify identity or representation, a clear description of the data, and the right you want to exercise. We will respond within the deadlines set by applicable law.

• Do not submit the form if you do not want to share personal data.
• Use the contact section to request that non-essential communications be stopped or deleted.
• Disable Cloudflare Web Analytics through the preferences available in the footer.
• Use Do Not Track or Global Privacy Control in a compatible browser.
• Avoid opening external social media or messaging links if you do not want those third parties to process data.

Lumia may update this notice to reflect legal, operational, or technological changes. The current version will be available on this page and identified by its last updated date.